• General Information

  What is the DHL-CDS? A: DHL-CDS is an online e-commerce platform dedicated to bringing your unique visions to life through high-quality embroidered personalization. We offer a wide range of products that you can customize with your own designs, text, or monograms. Q: How does the embroidery personalization process work? A: It's simple! Choose Your Product: Browse our selection of items eligible for embroidery. Design Your Customization: Use our intuitive online design tool toSome readers

• Design & Customization

  Q: What types of designs can I embroider? A: You can embroider text, monograms, and custom logos/artwork. Our design tool supports various file formats for uploaded artwork (e.g., JPEG, PNG, SVG). Q: Are there any design limitations for embroidery? A: While we strive to accommodate most designs, some highly intricate details or very small text may not translate perfectly into embroidery due to the nature of the stitching process. Our design tool will provide guidance, and our team may reaFew readers

• Ordering & Payment

  Q: How do I place an order? A: Once you've designed your customized item in our online customizer and are happy with the preview, simply click "Add to Cart" and proceed to checkout. Follow the prompts to enter your shipping information and payment details. Q: What payment methods do you accept? A: We accept major credit cards (Visa, MasterCard, American Express, Discover) and internal GL codes. Q: Can I modify or cancel my order after it's been placed? A: Due to the custom nature of ouSome readers

• Shipping & Delivery

  Q: How long will it take to receive my personalized order? A: Production time for embroidered items typically takes e.g., 5-7 business days from the date your order is placed. Shipping time will vary depending on your chosen shipping method and location. You will receive an estimated delivery date at checkout. Q: Do you offer expedited shipping? A: Yes, we offer expedited shipping options at an additional cost. You can select your preferred shipping method during checkout. Q: How canSome readers

• Returns & Exchanges

  Q: Can I return or exchange a personalized item? A: Due to the custom nature of embroidered products, we generally do not accept returns or exchanges unless there is a defect in the product or an error in the embroidery that was made on our part. Q: What should I do if there's an issue with my order? A: If you receive a damaged item, an incorrect item, or if there's a quality issue with the embroidery, please contact our customer service team within e.g., 7 days of receiving your order.Few readers

• Care Instructions

  Q: How should I care for my embroidered item? A: To ensure the longevity of your embroidered item, we recommend: Machine wash cold, inside out, with like colors. Do not bleach. Tumble dry low or hang dry for best results. Do not iron directly on the embroidery. If ironing is necessary, turn the garment inside out and iron on a low setting.Some readers

• Contact Us

  Q: How can I contact customer service? A: Our customer service team is here to help! You can reach us via: Email: dhl-cds@dhl.com Contact Form: https://cdswebstore.com/pages/contact Live Chat: Bottom right corner of any page Our customer service hours are e.g., Monday - Friday, 8:00 AM - 4:00 PM EST .Few readers