Q: Can I return or exchange a personalized item?

A: Due to the custom nature of embroidered products, we generally do not accept returns or exchanges unless there is a defect in the product or an error in the embroidery that was made on our part.

Q: What should I do if there's an issue with my order?

A: If you receive a damaged item, an incorrect item, or if there's a quality issue with the embroidery, please contact our customer service team within [e.g., 7 days] of receiving your order. Please provide your order number and clear photos of the issue so we can assist you promptly.

Updated on: 24/06/2025