Question 1

Care Instructions

Accepted Answer

Q: How should I care for my embroidered item?

A: To ensure the longevity of your embroidered item, we recommend:

Machine wash cold, inside out, with like colors.
Do not bleach.
Tumble dry low or hang dry for best results.
Do not iron directly on the embroidery. If ironing is necessary, turn the garment inside out and iron on a low setting.

Question 2

General Information

Accepted Answer

What is the DHL-CDS?

A: DHL-CDS is an online e-commerce platform dedicated to bringing your unique visions to life through high-quality embroidered personalization. We offer a wide range of products that you can customize with your own designs, text, or monograms.

Q: How does the embroidery personalization process work?

A: It's simple!

Choose Your Product: Browse our selection of items eligible for embroidery.
Design Your Customization: Use our intuitive online design tool to upload your artwork, type your text, select fonts, colors, and adjust sizing.
Review & Order: Preview your personalized item to ensure it's perfect, then add it to your cart and complete your purchase.
Production & Shipping: Our skilled team will expertly embroider your item, and once complete, it will be shipped directly to you.

Q: What kind of products can I personalize?

A: We offer a diverse range of products for personalization, including (but not limited to): t-shirts, hoodies, hats, bags, towels, blankets, and more. Please check individual product pages for embroidery eligibility.

Question 3

Ordering & Payment

Accepted Answer

Q: How do I place an order?

A: Once you've designed your customized item in our online customizer and are happy with the preview, simply click "Add to Cart" and proceed to checkout. Follow the prompts to enter your shipping information and payment details.

Q: What payment methods do you accept?

A: We accept major credit cards (Visa, MasterCard, American Express, Discover) and internal GL codes.

Q: Can I modify or cancel my order after it's been placed?

A: Due to the custom nature of our products, orders enter production quickly. We recommend reviewing your order carefully before submitting. If you need to modify or cancel, please contact our customer service team immediately within [e.g., 2 hours] of placing your order. We cannot guarantee changes or cancellations once production has begun.

Question 4

Shipping & Delivery

Accepted Answer

Q: How long will it take to receive my personalized order?

A: Production time for embroidered items typically takes [e.g., 5-7 business days] from the date your order is placed. Shipping time will vary depending on your chosen shipping method and location. You will receive an estimated delivery date at checkout.

Q: Do you offer expedited shipping?

A: Yes, we offer expedited shipping options at an additional cost. You can select your preferred shipping method during checkout.

Q: How can I track my order?

A: Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package's progress.

Q: Do you ship internationally?

A: No, at this time we ship will not ship to international destinations.

Question 5

Design & Customization

Accepted Answer

Q: What types of designs can I embroider?

A: You can embroider text, monograms, and custom logos/artwork. Our design tool supports various file formats for uploaded artwork (e.g., JPEG, PNG, SVG).

Q: Are there any design limitations for embroidery?

A: While we strive to accommodate most designs, some highly intricate details or very small text may not translate perfectly into embroidery due to the nature of the stitching process. Our design tool will provide guidance, and our team may reach out if there are any concerns about your specific design.

Q: What file formats do you accept for custom artwork?

A: We recommend high-resolution JPEG, PNG, or SVG files for the best results. Vector files (SVG) are ideal as they scale without losing quality.

Q: Can I choose the thread colors for my embroidery?

A: Yes! We offer a wide palette of thread colors for you to choose from to perfectly match your design and product.

Q: How large can my embroidery design be?

A: The maximum embroidery area varies by product. You will see the available embroidery area clearly displayed in our design tool when you are customizing your item.

Q: Can I see a preview of my embroidered item before I order?

A: Absolutely! Our online design tool provides a real-time visual preview of your customized product, allowing you to see exactly how your embroidery will look.

Question 6

Contact Us

Accepted Answer

Q: How can I contact customer service?

A: Our customer service team is here to help! You can reach us via:

Email: dhl-cds@dhl.com
Contact Form: https://cdswebstore.com/pages/contact
Live Chat: Bottom right corner of any page Our customer service hours are [e.g., Monday - Friday, 8:00 AM - 4:00 PM EST].

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